RATANDEEP

Refund & Return Policy

Last Updated: 23 October 2026

At Ratandeep Jewelry, we want you to be satisfied with your purchase. This Refund & Return Policy explains the conditions and process for requesting a return, exchange, or refund for orders placed through https://ratandeepjewelry.com.

1. Return Eligibility

Customers who wish to return a product must contact us with their order details and the reason for the return.

To be eligible for a return, products should generally:

  • Be unused and unworn.
  • Be returned in their original condition and packaging.
  • Include any original tags, accessories, certificates, or other items supplied with the product, where applicable.
  • Be accompanied by proof of purchase or a valid order number.

Certain products may be subject to additional restrictions for hygiene, personalisation, or other legitimate reasons. Any applicable exclusions will be communicated to customers and will remain subject to applicable consumer protection laws.

2. Return Shipping Charges

Return shipping costs are the responsibility of the customer.

If you request a return because you have changed your mind or no longer wish to keep the product, you must arrange and pay for the return shipping.

We recommend using a reliable shipping service with tracking and retaining your proof of dispatch until the return has been resolved.

If a product arrives damaged, defective, or incorrect, please contact us before sending it back. We will review the issue and explain the appropriate return arrangements in accordance with applicable law.

3. How to Request a Return

To request a return, please contact us using the details below:

Email: ratandeepjewelry@gmail.com

Mobile: +91 8080637108

Please include:

  • Your order number.
  • The product you wish to return.
  • The reason for the return.
  • Clear photographs if the product is damaged, defective, or incorrect.

Please wait for our instructions before dispatching the product back to us.

4. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible after delivery.

Please provide your order number and clear photographs of the product and packaging, where possible.

We will assess your request and provide an appropriate resolution, which may include a replacement, repair, refund, or another remedy as applicable under our policies and consumer protection laws.

Customers will not be required to bear return shipping costs where applicable law requires us to cover those costs.

5. Refund Processing

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be processed through the original payment method where possible. The time taken for the refund to appear in your account may depend on your bank or payment service provider.

Any applicable refund amount, including the treatment of original shipping charges, will be determined in accordance with the circumstances of the order and applicable law.

6. Exchanges

If you would like to exchange a product, please contact us to confirm availability and eligibility.

Exchanges are subject to product availability and approval. Additional shipping or price differences may apply where disclosed and permitted by applicable law.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

Cancellation requests may be accommodated before dispatch, subject to the order status and applicable legal requirements. Orders that have already been dispatched may need to be handled under this Refund & Return Policy.

8. Items That May Not Be Eligible for Return

Products that have been used, worn, damaged after delivery, altered, or returned without required components may not qualify for a change-of-mind return.

Personalised or customised products and certain hygiene-sensitive items may also be subject to return restrictions where these restrictions have been disclosed and are permitted by law.

Nothing in this policy limits any mandatory rights or remedies available to customers under applicable law.

9. Contact Us

For questions about returns, exchanges, cancellations, or refunds, please contact Ratandeep Jewelry:

Email: ratandeepjewelry@gmail.com

Mobile: +91 8080637108

Website: https://ratandeepjewelry.com

Please include your order number in all enquiries relating to an existing purchase.